OUR COMMITMENT TO SOCIAL AND ENVIRONMENTAL RESPONSIBILITY
We understand our role as a community partner in the different geographic regions in which we operate, as well as being committed to having a positive impact on society, the economy and the environment. Through our social, community, economic and environmental programs, we strive to achieve our commitment to providing superior services and being a leader in corporate citizenship in the communities we serve. We recognize that a strong, thriving economy is good for the communities, our business, our employees and our stockholders.
SOCIAL AND COMMUNITY PROGRAMS
The Corporation throughout the year supported initiatives that contribute to revitalizing and stabilizing our communities, including low to moderate income communities, across our three regions in order to have an enduring impact on our neighbors’ capacity to enhance their quality of life. Under these initiatives, the Corporation sponsors and collaborates in projects directly impacting and promoting economic development, social services, education, health, affordable housing, and environmental conservation. We aim to encourage community involvement, personal commitment, accountability, leadership and social responsibility. During 2019, we contributed approximately $1.3 million to over 275 non-profit organizations.
In addition, we created the Corporate Volunteer Program, known as “I AM FirstBank”, which aims to support and reinforce our commitment and over seventy (70) year legacy with the community. Through such program, volunteer efforts are dedicated to supporting community revitalization and stabilization, while fostering the employees’ sense of belonging and their pride as members of our Corporation. Throughout 2019, over 700 of our employees donated a total of 4,000 hours of community service to more than 100 non-profit organizations. Furthermore, as part of our 70th anniversary celebration in October 2019, the Bank held a multi-regional community outreach event in which 250 volunteer employees donated approximately 1,000 hours, providing assistance to twenty (20) non-profit organizations in Puerto Rico, Florida and the Virgin Islands.
As part of our commitment to our employees, we recognized the importance of providing programs focused on personal health and work-life balance. To this end, throughout the year we provided certain health and wellness programs to our employees and their family members. In 2019, we coordinated over 100 health and wellness activities, with the participation of over 3,000 employees and family members. The health and wellness activities included health clinics, nutritional orientations, exercise programs, weight-loss programs, flu-shots, and recreational activities for the benefit of our employees and their children, among others.
Recognizing the importance of developing young talent at the university level and preparing them to join the workforce, FirstBank provides internship opportunities to students from different universities and academic backgrounds through the “First Internship Program”. In 2019, we hosted three (3) sessions of the First Internship Program, with the participation of forty-two (42) students. The interns were assigned to different departments, including Internal Audit, Human Resources, Public Relations, Corporate Banking, among others. Furthermore, as part of our internship program, FirstBank formalized a co-op agreement with the University of Puerto Rico, Mayaguez Campus, in which eleven (11) students participated and actively contributed to the completion of various information technology projects of strategic importance for our Corporation.
Understanding our role as a responsible corporate citizen and the importance of having a positive impact in our society and communities, we are committed to assisting our customers, employees and communities experiencing difficulties as a result of different natural disaster events that have impacted the geographical regions in which we operate. In 2017, both Puerto Rico and the U.S. Virgin Islands were affected by Hurricanes Irma and María, which caused significant damages in both regions. Most recently, since December 31st, 2019, Puerto Rico, has experienced a significantly high number of earthquakes and aftershocks that caused devastating damages to infrastructure, and affected the well-being of Puerto Rico citizens. Throughout these natural disaster events, the Corporation has been committed to providing relief efforts to our communities, employees and customers through different programs, initiatives and charitable contributions. During 2019, in the aftermath of the most recent earthquakes experienced in Puerto Rico, FirstBank established a grant to assist employees, clients and communities. As it relates to our employees, we distributed over 6,000 pounds of food and personal care items, installed tents for employees who suffered significant damages to their properties, and provided access to psychological counseling to employees. For our customers and communities, we established the First Relief Program, which provides temporary relief and moratoriums for loans to commercial, residential and consumer borrowers, impacting over 800 customers as of February 2020. The Corporation has also made contributions to various non-profit organizations that have implemented immediate assistance projects in the affected areas.
As it relates to promoting economic development, we encourage our employees to assist members of our communities, of all ages, to enhance their financial skills and create positive banking relationships. We understand that educating and encouraging financial literacy helps people become self-sufficient and achieve financial stability. We developed a program to teach individuals in low or moderate income communities about budgeting, savings, and other financial matters. In 2019, our financial literacy program celebrated over 200 activities across the regions, assisting over 5,500 individuals of all ages in enhancing their financial skills.